Tips for Choosing the Best IT Support Company | Northeast Network Solutions

Tips for Choosing the Best IT Support Company

February 5, 2019

The reality is that technology is essential for operating any business today. When your network goes down or your computers aren’t working, you need that problem resolved right away to keep customers and staff from becoming frustrated.

That’s why it’s a smart idea to keep a reliable provider of computer IT support in Albany, NY on speed dial. But which company should you choose? Here’s how to evaluate each IT support service provider to see if they’ll meet your needs:

  • Experienced in your industry: Not every field has the same IT needs. You want to go with a company that has an understanding of what your business will require. Look for those who have been recognized as leaders and earned strong recommendations from others in your industry.
  • Speed and availability: Your business needs to keep its technology running at all times. Therefore, it’s imperative to choose an IT support company that will be there when you need it. Ask to check out the company’s service level agreement (SLA), which includes a variety of metrics on their services. Are they responsive when customers have issues? Do they get the job done right the first time, every time?
  • Stay local: Receiving onsite support can be a huge benefit. While it’s possible to do considerable work via remote access, there’s still nothing that beats having personnel come directly to you to resolve any problems. This means you won’t have to deal with third-party vendors and can go straight to the source.
  • Experienced with your software: Some IT support companies specialize in helping users who have Windows, Linux or Mac systems. Perhaps your business has specific software that only certain personnel are qualified to deal with. It’s wise to ask about what the support company specializes in before moving forward with them.
  • Will the company fit with your business: Not every IT support service is right for your situation. That’s why it’s important to select a service provider that’s willing to tailor support to your needs. Make sure any agreement you sign provides some flexibility and allows your business to resolve issues as they pop up.

When you’re looking for computer IT support in Albany, NY, you’ll have plenty of options available, but there’s one company that’s been loyally serving its local customers with a wide range of services: Northeast Network Solutions. Our expert team does it all, from network monitoring, to detecting and neutralizing security threats, to administration that keeps your whole infrastructure running, to providing backup and recovery services for your critical data.

We’ll keep your company’s tech running at a high level so that you can worry about everything else it takes to run your business. We’re here for whatever you need, from cloud data backup to protecting against security threats. Whether you’re starting a new business, upgrading your computers or looking for specialized IT support, we’re here to deliver the solutions you need. Reach out to the team at Northeast Network Solutions today to arrange a consultation and learn more about what we can do for your business!

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