Going through the process of choosing a company you can trust for your data recovery services can be a bit intimidating, especially if you’re not completely familiar with the kinds of technologies and processes used in this field. Of course, if you’ve recently lost a lot of data due to a system failure or power outage, then you probably feel a sense of urgency to find someone as quickly as possible to get your business back up and running.
While we understand time is of the essence, it’s also important to make sure you do your due diligence in selecting which service you will use for data recovery in Albany, NY. Here are some questions you will want to ask any potential data recovery service provider you’re thinking about working with.
Q: How much experience do you have in data recovery?
Not every single IT company is going to offer data recovery services, and if they do, not every IT company that does is going to have a significant background in that specific service. Therefore, it’s a good idea to get a sense of not only how long the company has been in business, but how long they’ve been providing this particular service, the kinds of clients they tend to work with and how frequently they provide this service.
Q: What processes do you use to recover lost data?
One purpose of asking this question is to determine whether or not the company will offer you a free diagnosis or quote, as well as if the company has a policy that indicates you will not be charged for services in the event the data is unrecoverable. But it will also give you an idea of the types of specific processes the company uses to locate and restore your data, lending you some insight into the skills and knowledge of the technicians you’d be working with.
Q: Where will you be storing my equipment?
It’s common for customers to be required to drop off hard drives or other equipment with data recovery services. It’s important to make sure your hard drive and equipment will be kept in a secure area, otherwise there’s always the potential that someone else will be able to access the data on it. You should not feel as though you’re risking a data breach by providing your hard drives to the service provider.
Q: What is the work environment like at your facility?
The purpose of this question is not to learn about the company culture, but to get a sense of the physical environment in which the technicians will be working. Any work done on hard drives or other important electronical components should be done in areas where there is a complete absence of dust or debris that could affect the equipment. There should be cleanrooms kept to certain standards of cleanliness in which all data recovery work is performed.
These are just a few examples of some of the most important questions you can ask a service specializing in data recovery in Albany, NY before you use their services. Contact Northeast Network Solutions today for more information.
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